Course Description

This course is an introduction to the supply chain concept and will explore the management of supply chains to improve an organization's overall supply efficiency. Other concepts included are the definitions of supply chains, identification procedures, an overview of methods, processes, and systems that are used in the operation of supply chains, and the applications of methods, processes, and systems to improve supply chain performance.

Who Should Attend

  • Middle- and senior-level managers from marketing, e-commerce, sales and operations,
    strategic planning and general management
  • Senior technology and information managers who support marketing, e-business and SCM programs
  • Product, brand, e-marketing and advertising managers
  • Finance managers responsible for customer profitability measurements and analysis
    Sales and service managers

3 days (9:00 5:00)

The e-Business certification exam 212-27 will be conducted at the last day of the training. Students need to pass the online Prometric exam to receive the CEA certification. 

Course Outline

  1. Supply Management
    • Competitiveness rules
    • Get your house in order first
    • What stakeholders want?
    • New purchasing business models
    • Supply management fundamental terms and ideas
    • Role of technology
    • Buzz word bingo
    • Power of core competencies
  2. Supply Management Rules
    • What is supply chain management?
    • The process/product innovation imperative
    • How to simplify supply chain complexity
    • Supply process management
    • Supply management Pareto Principle
    • Supply management by exception
  3. Importance of the Value Chain
    • Understanding customer requirements
    • Identifying value attributes in services and products
    • Measuring value attributes
    • Communicating customer requirements to suppliers
    • Think process flows
    • Flowcharting the value chain
    • Importance of managing the value chain


  1. Importance of Supply Management Focus and Scope
    • Link to business strategies
    • Importance of focus and scope
    • Make or buy decision
    • Supply Management deployment steps
    • What are your core competencies
  2. Supply Management Tools and Techniques
    • How to select the right process for you
    • Cycle time management
    • Just in time management
    • Lean management
    • Six sigma (quality) management
    • Benchmarking management
    • Logistics management
  3. Supply Development Process
    • Process capability and maturity
    • How to kick start the supply development process
    • Supplier lifecycle process
    • Selecting suppliers
    • Monitoring suppliers
    • Improving suppliers
  4. Supply Certification
    • Examples of supply certification standards
    • ISO 9001 - 2000
    • Supply certification process steps
    • How to manage the process
  5. Supply Continuous Improvement
    • How to use a process focus
    • Continuous supplier auditing
    • How to manage supplier corrective action process
    • How to manage supply preventive actions process
  6. Supply Measurement
    • Business metrics
    • Types of Supply metrics and measurement
    • Importance of alignment between business goals and supply metrics
    • Supplier Incremental or six sigma metrics
    • How to choose the right supply metrics
    • How to choose the right supply management metrics
  7. Supply Risk Management
    • What is risk?
    • What is supply risk management?
    • The value risk matrix
    • How to identify supply risks
    • How to analyze supply risks
    • How to control supply risks
    • How to manage supply risks
  8. Supply Management Future
    • The biggest supply management challenge
    • The biggest supplier challenge
    • Technology and your future
    • Your future roles and responsibilities
    • Supply Manager Professional Development
    • Chief Purchasing Officer

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